Voicemail is a lost patient.
A patient who can't get through doesn't wait. They call the next practice. Every missed call is a new patient you never meet.
Built for independent specialty practices
The AI front desk you turn on yourself. Live tomorrow.
Oreya answers every call 24/7 in English and Spanish, schedules, takes refills, triages, and calls payers, then writes verified results back to your chart. You set it up by talking to a copilot, live in a day.
Or call Oreya now: +1 (321) 985-2595 (demo line)
Ringing
›
Listening
›
Refill
›
Saved
Front Desk · live
Español · 0:38
Writing to EHR
- Patient
- María González · DOB 01/15/1962
- Task
- Refill · Eliquis 5mg
- Pharmacy
- CVS, Lake Mary
Eligibility verified
Task routed to refill queue
Works with your EHR, chart-level integration
·
Bilingual EN/ES, auto-switch
·
Live in a day, self-serve
The problem
Your front desk can't answer every call. And you can't hire your way out.
Call volume climbs. Staff bandwidth doesn't. Patients hit voicemail, Spanish-speaking callers hang up, and the calls your billing team dreads still have to get made.
Your Spanish-speaking patients hang up.
Without bilingual coverage, a large share of your panel can't get what they need by phone, and they feel it.
Hiring is slow, expensive, and temporary.
A bilingual front-desk hire costs $40,000+ a year, takes weeks to train, and eventually leaves. Your phones can't wait.
The difference that matters
Most AI agents leave your staff a task to re-key.
Oreya writes verified results straight into your chart, and remembers your patients and your policies, so every call gets smarter. Not a screen-pop your team has to re-type. The verified result, in the system of record.
Call result
Written to chartEligibilityActive · $30 copay
PlanBCBS FL PPO
Deductible$450 / $1,500 met
SourceClearinghouse 271
Benefits written back to the patient chart automatically, no human re-keys it.
A phone team, not a bot
Roles that run your phones, end to end
Oreya isn't one chatbot pretending to do everything. It's a set of specialized roles, each does its job and writes the result back to your chart.
Front Desk
Inbound calls
Scheduling, refills, clinical triage with 911 intercept and human handoff, and billing, bilingual EN/ES with automatic language switching.
Necesito un resurtido de mi Eliquis.
Con gusto. Confirmo: Eliquis, farmacia CVS en Lake Mary. ✓
Refill task written to chartVerification Clerk
Eligibility & benefits
Instant electronic eligibility via clearinghouse, with a voice fallback when portals can't resolve. Benefits written back to the chart.
Electronic (271)Active
Copay$30 specialist
FallbackVoice if unresolved
Benefits written to chart
Payer Liaison
Outbound payer calls
Eligibility, claim status, and prior auth. It navigates IVR menus, waits on hold, speaks to a rep, and logs the result.
Navigating IVR…
On hold · 6:12
Rep confirmed: prior auth approved, ref #PA-48201.
Result logged to chartDenial recovery is next in line.
Knows your practice
Answers from your own documents. Remembers your patients.
Upload your new-patient packet, prep instructions, financial policy, and directions. Oreya answers from your knowledge base, your policies, in your words, instead of guessing.
- Grounded in your uploaded docs, prep, policies, directions, forms.
- Remembers returning callers, language, pharmacy, last reason, so it doesn't re-ask.
- Gets smarter every call as your knowledge base grows.
Knowledge base and cross-call memory are being built in parallel and rolling out now.
Can I drink coffee the morning of my colonoscopy?
Black coffee is fine up to 3 hours before, no milk or creamer. That's from your clinic's prep instructions.
Source: colonoscopy-prep.pdf
Returning caller, remembered
Prefers Spanish · CVS Lake Mary · last call: refill
Confidence
96% · auto-completed
Heard Refill, Eliquis 5mg, CVS Lake Mary
Decided Match on file, pharmacy confirmed
Wrote Refill task to chart, refill queue
1 item routed to a human · new insurance, low confidence (61%)
Outcomes, not busywork
Every call resolved, scored, and logged, or handed to a human.
Oreya doesn't leave your staff a task to re-key. Each call ends in a verified result with a confidence score. High-confidence work completes on its own, and anything uncertain routes to a short review queue with the full context. Nothing happens silently.
- A confidence score on every action, only low-confidence items ask for review.
- Review-before-write mode while you build trust, then full autonomy.
- A complete audit trail per call, what it heard, decided, and wrote.
Confidence routing and the audit trail are rolling out now.
Patient outreach
Texts that keep the schedule full, without lifting a finger.
The moment Oreya books an appointment on the phone, the patient gets a confirmation text in their language. A reminder follows before the visit. Cancel or no-show? A friendly rebooking text goes out, and replies land on your team's task list.
- Automatic confirmations and reminders in English or Spanish, per patient.
- No-show and cancellation recovery texts that bring patients back to the book.
- Consent handled for you: STOP and START honored automatically, every message logged.
- Next: cancellations trigger bilingual voice outreach down your prioritized waitlist.
Texting is live today. Waitlist call-down is in active development.
Booked on the phone just now
Tue 2:30 PM · Dr. Patel
Hola María, su cita en Sunrise Cardiology quedó confirmada: martes 2:30 PM con el Dr. Patel. Responda STOP para no recibir mensajes.
Reminder scheduled · 1 day before
Gracias, ahí estaré.
How it works
Three steps. Live in a day.
No consultants, no multi-week implementation. You describe your practice, Oreya goes to work, and everything writes back.
We're a GI office, weekdays 8–5, warm tone.
Done, enabled the GI pack, set hours, tuned the voice. Want a Spanish greeting?
Step 1
Describe your practice to the Copilot
Tell it your specialty, hours, and tone in plain language. It configures the agent, voice, and specialty logic for you.
Inbound · schedulingES
Outbound · payeron hold
Eligibility · verify271
Step 2
Oreya answers, verifies, and calls
Inbound and outbound, English and Spanish, 24/7. It answers patients, verifies insurance, and works payer calls.
Refill task created
Eligibility verified
Caller memory updated
Step 3
Everything writes back and gets smarter
Verified results land in your EHR. Caller memory updates. Every call makes the next one better.
Runs on what you already use
Works with your EHR. Live in a day, no rip-and-replace.
Your EHR · chart-level
Clearinghouse eligibility · 270/271
Phone + SMS
Real-time bilingual voice
Chart-level integration, not a screen-pop. Oreya writes verified results straight into the EHR you already run.
Hear it work
Hear Oreya on a real payer call.
Oreya navigates the IVR, holds the line, and gets answers from a live representative, then logs the structured result to your chart. Not one staff minute spent on hold.
1 / 7
Payer IVR
Press play to hear an excerpt.
Early access
Real practices. Real numbers.
We're rolling out with our first independent specialty practices now. These are the levers Oreya is built to move. Customer outcome numbers land here as the early-access cohort grows.
24/7
Every call answered, day or night, in English and Spanish.
1 day
From sign-up to live. You set it up by talking to the copilot.
0
Extra front-desk hires needed to cover your phones.
Customer outcome metrics from our first specialty practices are coming soon. We won't publish numbers we can't stand behind.
Built for depth, not breadth
Deep integration with the EHR you already run.
We built real, chart-level integration for the systems independent specialty practices actually run, verified results in the chart, not a screen-pop. Depth in your system of record beats a long logo wall every time.
Specialty Packs
Tuned for your specialty, refined on real calls
Each pack ships with the right diagnostic catalog, refill formulary, and triage thresholds, not a generic script.
Diagnostic tests
Echocardiogram · Stress test · Nuclear stress · EKG · Holter · Event monitor · Vascular ultrasound · Arterial & Venous Doppler
Common refills
Eliquis · Metoprolol · Lisinopril · Atorvastatin · Carvedilol · Amlodipine · Furosemide · Clopidogrel · Warfarin
Triage thresholds
SBP <90 / >180 · HR <45 / >130 · Crushing chest pain · Stroke symptoms · Blue lips → direct to 911
Diagnostic tests
Colonoscopy · EGD · Upper endoscopy · Capsule endoscopy · FibroScan · Breath test · Abdominal ultrasound
Common refills
Omeprazole · Pantoprazole · Mesalamine · Humira · Stelara · Linzess · Trulance · Lactulose · Rifaximin
Triage thresholds
Vomiting blood · Black/tarry stool · Severe rectal bleeding · Severe abdominal pain · Jaundice → ER immediately
Diagnostic tests
Labs / CBC / CMP · Lipid panel · A1c · Rapid strep & flu · COVID · Urinalysis · EKG · X-ray referral
Common refills
Lisinopril · Metformin · Atorvastatin · Levothyroxine · Amlodipine · Omeprazole · Albuterol · Sertraline
Triage thresholds
Chest pain · Trouble breathing · Stroke symptoms · High fever · Severe dehydration → 911 / urgent callback
Each pack is tuned for your specialty and refined on real calls.
Why independent practices choose Oreya
Built for your size, not the enterprise
Enterprise vendors sell quote-only contracts and multi-week rollouts. Oreya is the opposite.
Self-serve setup
Configure by chatting with the AI copilot. No consultant, no professional-services fee.
Transparent pricing
Per-provider, per-month. No quote-only black box, no enterprise minimums.
Live in a day
Not a multi-week implementation. Get a number and start answering today.
Built for your size
Made for independent specialty practices, the way you actually run, not a hospital system.
ROI calculator
See what every missed call is costing you.
Enter a few details about your practice. We use conservative industry benchmarks and show the math behind every number. Leave a field blank and we'll fill in a sensible default.
Your practice
Physicians + APPs
0%60%
Estimated annual benefit
$0
about $0 per month
Missed-call patient recovery
$0
Front-desk labor freed
$0
Estimates use conservative industry benchmarks and the numbers you enter. Actual results vary by practice. This is a projection, not a guarantee.
Pricing
No enterprise minimums. No quote-only black box.
Transparent, per-provider pricing. No enterprise minimums, no quote-only black box, no hidden integration fees.
One bilingual front-desk hire costs $40,000+ a year. Oreya works every hour you're open.
Practice
Everything you need to answer every call.
$599 / provider / month
1,200 call-minutes included · then $0.25/min
≈ enough for a typical 1–2 provider practice. Most practices never hit overage.
Transparent overage at $0.25/min, no hidden fees.
- Front Desk: scheduling, refills, triage, billing
- Bilingual EN/ES with auto-switch
- Specialty Pack + EHR task routing
- Self-serve copilot setup, live in a day
Most complete
Practice Plus
The full phone team, with verification and payer calls.
The revenue-cycle calls your billing team spends hours on hold for. Handled.
$999 / provider / month
2,000 call-minutes included (inbound + outbound) · then $0.25/min
≈ enough for a busy multi-provider practice, inbound + payer calls combined.
Transparent overage at $0.25/min, no hidden fees.
- Everything in Practice
- Verification Clerk: electronic eligibility + voice fallback
- Payer Liaison: outbound eligibility, claim status, prior auth
- HIPAA BAA included
A full-time bilingual front-desk hire runs $2,900–$4,100/month, before turnover and time off. Oreya answers every call, in two languages, every hour you're open, and makes the payer calls your staff dreads.
Enterprise
Multi-locationMultiple locations, high volume, or custom workflows? We'll build a usage-based plan that fits, with volume pricing and a dedicated setup.
One-time white-glove setup from $499. We configure your specialty pack, port your number, and go live with you. Waived on annual plans.
No hidden integration fees. HIPAA BAA available on Practice Plus.
Bilingual EN/ES
911 emergency intercept
Human handoff anytime
Full transcripts
Staff reviews every task
HIPAA BAA on Practice Plus
FAQ
Questions, answered honestly
Yes. We treat PHI with HIPAA-grade controls, and a HIPAA Business Associate Agreement is available on Practice Plus.
Oreya integrates with the EHR you already run, including eClinicalWorks, Epic, Oracle Health (Cerner), NextGen, and more, writing verified results back at the chart level. Eligibility runs through standard clearinghouse connections, with a voice fallback when a payer portal can't resolve a request.
You can be live in a day. You describe your practice to the AI copilot in plain language and it configures the agent, voice, hours, and specialty logic, no consultants, no multi-week implementation.
If a patient asks, Oreya tells them it's an AI assistant. Anyone can ask for a person, and it transfers to a human at any time.
Every call has a full transcript, and your staff reviews every task before it's actioned. Oreya never diagnoses. It captures, confirms, and routes to your team.
Oreya recognizes emergencies, directs the caller to call 911, and logs the event so your team sees it immediately.
The Payer Liaison is electronic-first: it verifies via clearinghouse whenever possible, and falls back to a voice call, navigating IVR, waiting on hold, and speaking to a rep, when portals can't resolve. Every result is logged to the chart.
Yes. Upload your new-patient packet, prep instructions, financial policy, and directions, and Oreya answers from your knowledge base, your policies, in your words.
See Oreya answer a call and write it to your chart.
Book a setup call, or hear it live right now. Bilingual, EHR-integrated, live in a day.
Or call the demo line: +1 (321) 985-2595